Personal Shopper| £19,000 per annum

Job Reference: HAL0002

Reach Contact is expanding its Personal Shopping Team at Heathrow!

We are looking for passionate and energetic stylists for our glamorous team at Heathrow.

This is a fantastic opportunity to be part of a dynamic and fast-pace working environment and deal with an international clientele.

You will provide expert advice on the latest fashion trends, offering customised service to Heathrow’s passengers looking for a shopping consultation before catching their flight.





  • Chance to earn a monthly bonus after probation
  • Access to world class Personal Stylist training from celebrity stylists and their expert teams.
    Uniform allowance
  • 20 day holidays plus bank holidays
  • Samsung device and IPAD provided for work purposes



Key responsibilities:


• Offer the highest level of customer service with genuine passion and enthusiasm for the brands and products available at Heathrow
• Act as a role model to all other sales consultants operating within the airport, your individual style, brand and product knowledge, styling expertise and passenger relationship management.
• Meet the set sales targets and KPI’s, driving the success of the Personal Shopper Team
• Fulfil pre booked appointments with a variety of clients – tailoring the service to their individual needs and style
• Build a strong client base with frequent flyers and proactively drive sales through this channel ,creating a client book
• Approach passengers within the Terminal to introduce the Personal Shopper Service and encourage sales
• Escort and provide product / brand and styling advice to VIP clients from the VIP Suites and Personal Shopper Lounge
• Build strong and trusting relationships with the retailers across all airport terminals and with the other members of the Personal Shopper team.
• Maintain your knowledge and understanding of the products and brands that are available within the Heathrow retailers
• Build strong relationships with the personnel and protocol officers from the VIP Suites, encouraging the use of the Personal Shopping Service.
• Complete shift reports and administration requirements on time and accurately.
• Represent Heathrow and Reach professionally at PR events.


What we are looking for?


• Previous relevant experience as a Personal Shopper/Sales/Associate/Stylist
• Ability to establish long-term relationships with customers to repeat business
• Passion for fashion and luxury
• Knowledge of the latest fashion trends
• Impeccably presented and well-spoken;
• Energetic and proactive, with a “can do attitude”• sales driven and motivated to hit and exceed
sales targets
• Able to up-sell and cross-sell to maximise every opportunity.


Required experience:


A passion for Fashion

Fluent in Chinese, Mandarin (other language abilities also considered)


I confirm that I am legally allowed to work in the United Kingdom
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